Residential Moving & Storage
/ Common Questions
1. Why should you choose us over other movers?
No other moving company has the internal training, actual certifications, documented experience and managed customer centered values like we do. Our clients expect to receive a higher level of service beyond what is available in the industry. We are not applying to be your choice on this move only, were expecting to create an advocate relationship with you through an excellent move experience convincing you to use us on all future moves as “Your Mover for Life.
2. Why should you choose a professional mover?
Moving is documented to be one of the top 4 stress events in life, because of that and the lack of frequency people move; we believe it should be done by a professional and one that understands your needs and can deliver a positive experience.
3. How do I compare estimates from different moving companies?
Comparing estimates is a confusing task for most customers. If you’re moving interstate the process of comparison involves weight and distance. The estimates are usually different due to weight guessing.
To get a better idea of what the move might cost, you should assume all the estimated weights the same from all movers and their services equal, then look at the actual number this interpolation provides. This will give you the best starting picture. The next step is your comfort and trust based on evidence provided you from the mover.
For intrastate and local moves you need to look at hours estimated for the job, this number times people and equipment needed is how the mover estimates the total. Customers should assume that no matter what the estimate is, they are going to pay what is actually used the day of the move by any mover. The process of simply comparing estimate prices is totally wrong, misleading and produces very poor conclusions.
4. Who will help you with your questions and concerns about your move?
We have specially trained “Move Counselors” who will be personally assigned to you. They have successfully moved over 13,000 families. Their experience, knowledge and caring personalities will assure you a positive moving experience from origin to destination...
5. How do you determine the cost of a move?
Survey-Estimates are done in the home to determine an approximate weight, size of the shipment, equipment needed and number of personal to be utilized the day of the move. When a customer’s interstate shipment is loaded, it must be weighed for accuracy against the prior weight of the van before loading. Distance and weight are the key factors in determining interstate actual move costs. Local move costs are estimated by hours worked times the number of crew and equipment that needs to be involved. The actual charges to the client are determined by what happened the day of the move.
6. How and when do you pay?
Tariff provisions require that all charges be paid before your shipment is unloaded. Payment can be made for interstate moves by Cashiers Check, Certified Check; Credit Card. Local moves can also use personal checks in addition to the methods of payment for interstate.
7. What happens if we break something?
The moving industry and us utilize “valuation” as the method of determining what will be covered and how much will be paid in the event of a claim. The customer always determines prior to the move, the deductible they will participate in if there is a claim. If something breaks, our claims department works directly with the customer to get a quick resolution.
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